Privacy Policy

PLEASE READ THIS DOCUMENT CAREFULLY

Last Updated: Tuesday, August 27, 2024

Unclouded Career Services respects your privacy and is committed to being transparent with you about how we handle personal information.

This Privacy Policy explains how Unclouded Career Services collects, uses, and shares information about you when you use the Unclouded Career Services website, or otherwise interact with us. It also goes over how you can exercise your privacy rights and choices.

Unclouded Career Services is designed to sell courses, provide coaching and other services to its clients. This Privacy Policy applies when you access or use the services and tools offered through our website, or otherwise interact with us. Your access to our website, coaching, and use of Unclouded Career Services services is also governed by our Terms and Conditions. Capitalized terms used but not defined in this Privacy Policy can be found in our Terms and Conditions.

Please read this Privacy Policy carefully prior to accessing the Unclouded Career Services website and using Unclouded Career Services services. If you have any questions, please contact us at: info@uncloudedcareerservices.com.

Children

You must be at least 18 years old to use Unclouded Career Services, or, if you are between the ages of 13 and 18, you must have your parent or guardian’s permission to use the website. Unclouded Career Services does not knowingly collect or store any personal information from or about children under the age of 13, and we will delete such information if we become aware that it has been submitted through our website.

Parents or guardians who believe that Unclouded Career Services might have any personal information from or about a child under the age of 13 may submit a request to info@uncloudedcareerservices.com for us to remove such information. 

Overview

This privacy policy is based on the following definitions of terms, as outlined in Art. 4 GDPR:

• “personal data” means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (Art. 4(1) GDPR). Identifiability can also be provided by linking such information or other additional knowledge. This does not depend on the occurrence, form or physical embodiment of the information (photos, video or audio recordings may also contain personal data).

• “processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means (i.e., technology‑supported). This includes in particular the collection (i.e., the procurement), recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data as well as the change of definition of a target or purpose that was originally used as a basis for data processing (Art. 4(2) GDPR).

• “controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data (Art. 4(7) GDPR).

• “processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller, in particular in accordance with its instructions (Art. 4(8) GDPR).

• “third party” means a natural or legal person, public authority, agency or other body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data; this also includes other legal entities belonging to the group (Art. 4(10) GDPR).

• “consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her (Art. 4(11) GDPR). 

Personal information refers to any information that relates to an identified or identifiable individual. How we handle your personal information will depend on whether we act as a “controller” or as a “processor” of the personal information. The controller is the entity that decides how and why to process personal information. The processor processes personal information on behalf of the controller at the controller’s direction. 

Unclouded Career Services’ Role as a Controller of Your Personal Information

Unclouded Career Services is the controller of personal information that it collects and processes in connection with the use of our website and the provision of Unclouded Career Services. This includes personal information that you provide to us when you create an account on the website, purchase a video course, purchase Coaching through our website, etc. Please refer to the “Personal Information We Collect” section of this Privacy Policy for more information about personal information that Unclouded Career Services collects as a controller. 

Personal Information We Collect

Unclouded Career Services collects personal information about you in different ways, depending on how you interact with our website. Please note that the types of personal information we collect differs depending on how you’re using our website. 

Personal Information You Give Us (Or That We May Receive From Others)

We collect personal information you directly provide to us. We may also receive personal information about you from others; e.g. from another user or our payment processors. 

Personal Information We May Collect From Any Users of Our Website

• Account Information. To use certain features of our website (such as purchasing a video course or enroll in a group session), you’ll need to register for an account with Unclouded Career Services. To do so, you’ll need to provide us with certain personal information, such as your name, email address, and password.

• Third Party Integrations. You may allow our website to interact with third party services (such as Zoom). The information you allow Unclouded Career Services to access varies by service, and it is affected by the privacy settings you and those that you are connected with establish while using such services. Third-party services are operated, controlled, and maintained by third parties that are not operated, controlled, or maintained by Unclouded Career Services. We recommend that you read the terms and conditions and privacy policies of those third party services to understand how they collect, use, and share your personal information with us or other third parties.

• Other Personal Information. You may choose to provide us with other personal information. For example, we may collect your name, email address and other personal information when you fill out a form, request customer support, or otherwise communicate with us.

Personal Information We May Collect from Clients

• Client Payment Information. To purchase a video course, group session or 1:1 coaching, or other service through our website, you’ll need to provide us with certain personal information, such as your name, address, and information about the service you are purchasing. You may also need to provide certain payment-related information directly to our third party payment processors, as described below.

• Third Party Payment Processors. We use third party payment processors like Stripe to process payments through the Unclouded Career Services website. For payments processed via Unclouded Career Services Native Gateways, the third party processor provides us with information related to the payment status of your account; this information includes your payment card type and last four digits, payment expiration date, zip code, approximate location based on IP address, country of origin, and any email address associated with the payment type. For security purposes, Unclouded Career Services does not collect or receive any sensitive payment information, such as your complete card number or authentication data. Our third-party payment processors are independent from Unclouded Career Services and have their own privacy policies. For additional information about how your payment information is processed and stored, we recommend that you review the applicable payment processor’s privacy policy. 

Personal Information We May Collect Automatically

We automatically collect certain information from your interactions with our website.

1) Usage Data. Unclouded Career Services logs usage information when you visit and use our website. This information may include IP address, browser type, operating system, and other information about the use of our website, such as the pages you viewed, when you viewed them, and links that were clicked.

2) Cookies and Similar Technology. Unclouded Career Services may collect information about you through the use of cookies and other similar technologies. Cookies are pieces of data in the form of text files that your browser stores on your hard drive and sends back to us when making requests, and similar technologies. For more information on our use of cookies and similar technologies, please refer to our Cookies Policy.

3) Approximate Location. We may receive and process information about your approximate location. For example, we may be able to determine your approximate location from your IP address and other information about you. Unclouded Career Services does not ask for or track any precise location-based information. 

How We Use Personal Information We Collect

Our primary purposes for using your personal information are to provide you with a smooth, efficient, and customized experience, for customer support, marketing communications, research and service development, and to keep our website and users safe and secure. 

Specifically, we may use your information for the following business purposes: 

To provide and improve our services. We use personal information that we collect about you to allow you to access our website, to provide you with the services you request, and to improve and customize Unclouded Career Services. 

For customer support. We use personal information to investigate, respond to, and resolve customer queries, send you technical notices and security alerts, and provide other support and administrative services. 

For marketing communications. We use personal information to develop targeted marketing both on and off our website about Unclouded Career Services Services, and to communicate with you about our products, services, offers and promotions, including making recommendations about Unclouded Career Services that you may be interested in. 

For research and service development. We use personal information to conduct market research and to develop new services in order to provide you with a better experience and to drive growth in our business. 

For legal and security purposes. We use personal information to prevent, detect, investigate, and take measures against criminal activity, fraud, misuse of or damage to our website, and other threats and violations to Unclouded Career Services’ or a third party’s rights. 

Please keep in mind that all of the information that you share or content that you publish on the internet becomes public information. Because this information is publicly available, we cannot control how others treat it. We ask you to exercise care in deciding what personal information you choose to share, and refrain from sharing your sensitive personal information and those of others. 

We may also share your personal information in the following ways: 

With Integrated Services

When you choose to integrate third party services with our website, your personal information may be shared with these third parties. We recommend that you read the terms and conditions and privacy policies of those third party services to understand how they collect, use, and share your personal information. 

With Your Consent

Unclouded Career Services may send your personal information to a third party when you give us consent to do so or at your direction. For example, this may occur when we complete a transaction at your request. 

With Service Providers

We may share personal information with vendors, consultants, payment processors, and other service providers that provide us with certain services and process personal information on our behalf. These services may include providing customer support, performing business and sales analysis, supporting our website functionality, facilitating payment processing, and supporting contests, surveys, and other features offered on our website. 

These service providers are not permitted to use your personal information for any other purpose, and their use of such personal information will be subject to appropriate confidentiality and security measures. 

With Business Partners

We sometimes partner with third parties to offer you events, promotions, contests and other programs. To participate in these offers, you may be required to provide your email address and other personal information. We will only share your email address and other personal information with a business partner when you expressly authorize us to do so. 

With Advertising and Analytics Partners

We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device. For more information on our use of cookies and similar technologies, please refer to our Cookies Policy. 

With Affiliates

We may share personal information with other companies under common control and ownership, subject to the terms of this Privacy Policy. 

We may also share your personal information in connection with a substantial corporate transaction, such as a sale of our business, a divestiture, merger, consolidation, or asset sale, in the event of bankruptcy, or in preparation for any of these events. Any other entity which buys us or becomes part of our business will have the right to continue to use your personal information, but only in the manner set out in this Privacy Policy unless you agree otherwise. 

Legal Disclosures

Unclouded Career Services may be required to disclose personal information if directed by a court of law or other governmental entity. Without limiting the foregoing, we reserve the right to disclose such information where we have a good faith basis to believe that such action is necessary to:

• comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests;

• protect and defend Unclouded Career Services’ or a third party’s rights and property, or the safety of Unclouded Career Services, our users, our employees, or others; or

• prevent, detect, investigate and take measures against criminal activity, fraud, and misuse or unauthorized use of our website and/or to enforce our Terms and Conditions or other agreements or policies. 

To the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request. 

We may share your information for reasons not described in this policy. We will tell you before we do this. 

Your Rights and Choices

Unclouded Career Services gives you choices with respect to our use of your personal information. These choices include accessing, updating, or deleting your personal information, as well as choosing what communications you would like to receive from us. Depending on your location, you may have additional rights related to your personal information (see the ‘Jurisdiction Specific Provisions’ section below for more information about location-specific privacy rights). 

You can also choose not to provide us with certain personal information, but that may result in you being unable to use certain features of our website because that information may be required for you to register for an account, purchase services from Unclouded Career Services, get customer support, or engage in other activities on our website. 

Please refer to the ‘Data Privacy Requests and Verification’ section below for information on how to make a data privacy request. 

Accessing, Updating, and Deleting Your Personal Information

You can access and update certain personal information about you by visiting your Account Settings. 

You can also submit a data privacy request to receive a copy of personal information that we hold about you, free of charge. 

If you believe that any personal information we are holding about you is incorrect or incomplete, we will work with you to make corrections deemed necessary. Note that we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. 

If you’d like Unclouded Career Services to delete your account or delete personal information it holds about you, you can submit a deletion request. Note that when we delete your account, personal information that you have shared with others (for example, through comments or an intake form) may still be visible. Unclouded Career Services will also retain certain personal information about you where reasonably necessary to comply with our legal obligations or for our legitimate business purposes. 

Data Privacy Requests and Verification

You can request to access, update, or delete your personal information by emailing us at info@uncloudedcareerservices.com from the email address associated with your account.

If you would like to make a request under the privacy laws of your jurisdiction, please let us know where you reside and which rights you’d like to exercise. For more information about exercising your jurisdiction-specific privacy rights, please see section ‘Jurisdiction Specific Provisions’ below. 

To protect your privacy, we need to verify your identity before we process your data privacy request. As part of this process, you may contact us via the email address associated with your account. Depending on the nature of the request, we may also need to obtain additional information necessary for us to verify your identity. 

You may designate an authorized agent to make a data privacy request on your behalf. To do so, we will need to receive written permission by you or a valid power of attorney, and we may also verify the validity of the request directly with you. 

Controlling Promotional Communications

You can opt out of receiving some or all of our promotional communications through the unsubscribe link in the email or by emailing info@uncloudedcareerservices.com. 

If you opt out of promotional communications, we may still send you transactional communications, such as service announcements, administrative and legal notices, and information about your account, without offering you the opportunity to opt out of these communications. If you no longer wish to use our website or receive any communications from us (except for those that are legally required), please contact info@uncloudedcareerservices.com to have us delete your account. 

Please note that opting out of promotional email communications only affects future communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party. 

Controlling Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Note, however, that deleting cookies or directing your browser to refuse them may limit your ability to use certain portions of our website that require cookies to function. For more information on our use of cookies and similar technologies and how you can opt out, please refer to our Cookie Policy. 

Do Not Track Signals

Your browser may give you the option to send a “Do Not Track” instruction to websites you visit. However, since there is no accepted standard for how a website should respond to this instruction, we do not currently recognize or respond to these signals. 

Jurisdiction Specific Provisions

Users in the European Economic Area, UK, and Switzerland

Under the General Data Protection Regulation (“GDPR”) and other applicable laws, users in the European Economic Area (“EEA”), UK, and Switzerland have the right to, under certain conditions, request access to, rectification of, or erasure of their personal information; request restriction of processing; object to processing; withdraw consent from processing; data portability; and submit a complaint to a data protection authority. 

If you are in the EEA, UK and Switzerland and would like to exercise these rights, please email us at info@uncloudedcareerservices.com pursuant to the ‘Data Privacy Requests and Verification’ section above. Please include the phrase “GDPR request” in the subject line and provide us with your mailing address and country of residence. 

Unclouded Career Services only collects and processes personal information about you where it has lawful bases for doing so. The specific legal basis applied to the processing will depend on the context in which the personal information is being processed, including the service used and the type of personal information involved. 

Unclouded Career Services uses the following legal bases for processing:

1. For the performance of a contract. We will process your personal information to fulfill our contractual obligations with you, such as to provide you with access to services provided by Unclouded Career Services, to communicate with you regarding your use of services provided by Unclouded Career Services, and to comply with our Terms and Conditions.

2. For legitimate interests. We will process your personal information for our legitimate interests or those of others (as long as the processing is not outweighed by your data protection interests). This includes but is not limited to, preventing fraud and other abuse, ensuring the security of our website, protecting our legal rights and interests, conducting market research and product development, and for marketing purposes.

3. To comply with legal obligations. We will process your personal information to comply with all applicable laws, regulations, court orders, and government and law enforcement agencies’ requests.

4. Consent. We will process your personal information when you have given us consent to do so, such as when you consent to receive certain communications from us. 

If you’d like to withdraw your consent or object to our processing of your personal information, please contact info@uncloudedcareerservices.com. 

If you believe that we have not adequately addressed your concerns or wish to report an alleged infringement of applicable data privacy laws, you may file a complaint with your local supervisory authority. 

Users in California

California Consumer Privacy Act. If you are a California resident, you have specific privacy rights governed by the California Consumer Privacy Act (“CCPA”). These rights include:

• Right to Know. You have the right to request a report showing the Personal Information collected, shared, and sold about you in the past 12 months.

• Right to Opt-Out of Sale of Your Personal Information. You have the right to opt-out of the sale of your Personal Information to third parties.

• Right to Deletion. You have the right to request that we delete any Personal Information collected from you.

• Right to Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights. 

You or your authorized agent may submit a request to exercise any of the above rights by emailing us at info@uncloudedcareerservices.com with the subject line “CCPA Request”. Please also provide us with your mailing address and state of residence. 

We may require additional information to verify your identity or to verify that your authorized agent has the authority to make the request on your behalf before responding to a CCPA rights request. We will respond to your request within 45 days if possible and required under the law.

Personal Information Collected on California Residents

The following are categories of Personal Information that we may collect about you, as well as examples of the types of Personal Information that may be collected: 

Identifiers

• Financial Information
• Names and Aliases
• Last 4 digits of your credit card
• Physical Address
• Account payment status
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Commercial Information
• Geolocation
• Information about transactions made on our website, including purchase history
• Information related to your location, including your IP address
• Interactions with Customer Support
• Educational Information
• Internet/ Electronic Activity
• Group Sessions enrolled in
  Video Courses purchased
• Information from your browser, such as usage information and cookies
• Information related to your location, including your IP address
• Certifications
• Passwords

Device attributes

We collect Personal Information from the following sources:

• Directly from you (e.g. Information provided when you register on our website, submit payment, or use any of our websites’ services);

• Automatically collected information (e.g. collected automatically through cookies, etc.);

• Information provided by third parties, including those that you request to share information with us. 

Personal Information Disclosed for a Business Purpose to Third Parties

The categories of Personal Information listed above may be disclosed to the following categories of third parties:

• Integrated third parties with whom you choose to share information;

• Our service providers (e.g. cloud services providers, technical service providers, law firms, accounting firms, etc.);

• Business partners (e.g. companies that we partner with for events, promotions and contests, etc.);

• Marketing partners to provide advertising based on your interests;

• Unclouded Career Services affiliates, including companies under common control and ownership;

• When you ask us to provide information to a third party; or

• To law enforcement or others if required by law. 

The disclosures to third parties listed above may be for any of the following business purposes:

• To provide you with our services;

• For marketing purposes;

• To provide you with ads or information we think may be of interest to you;

• To improve our website and services;

• To maintain the safety and security of our services; or

• As otherwise permitted by law. 

We do not sell or otherwise disclose personal information we collect about you for monetary or other valuable consideration. 

Under California’s ‘Shine the Light’ law, California residents have the right to request certain information relating to personal information we have shared with third parties for those third parties’ direct marketing purposes. Note that we only share information with third parties for their direct marketing purposes when you request us to do so or you expressly consent to it.

If you are a California resident and would like to exercise your rights under the CCPA or California’s ‘Shine the Light’ law, email us at info@uncloudedcareerservices.com pursuant to the ‘Data Privacy Requests and Verification’ section above. Please specify which privacy right you’re exercising in the subject line (for example ‘CCPA deletion request’) and provide us with your mailing address and state of residence.

Other Information

Information Security 

Unclouded Career Services uses a range of physical, technical, and administrative security measures to protect your personal information. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of financial information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information. However, no method of data transmission or storage system is absolutely secure, and we cannot guarantee that your personal information will not be accessed, disclosed, altered, or destroyed in the event of a breach of any of our security measures. 

Where we have given you (or where you have chosen) a password to access certain parts of our website, you are responsible for protecting this password and keeping it confidential. As the safety and security of your information also depends on the precautions you take, we ask you not to share your password with anyone. If you believe your password or the security of your account has been compromised, you should change your password immediately. 

Data Retention

We save personal information we collect for as long as it is necessary for the purposes for which the personal information is collected and processed. Generally, we will keep your personal information until your account is deleted, or as needed to provide you with our services. We will also retain certain personal information to comply with our legal obligations or for our legitimate business purposes. 

International Transfers of Information

Unclouded Career Services is based in the United States and it stores, processes, and transfers information in and to servers and databases located in the United States. It may also store, process, and transfer information in and to servers in other countries depending on the location of its affiliates and service providers. 

If you use our website outside the United States, including in the EEA, UK, and Switzerland, your information will be transferred to, stored, and processed in the United States. By accessing our website or otherwise giving us information, you consent to the transfer of information to the United States and other countries outside your country of residence. 

We rely on legal bases to transfer information outside of the EEA, UK, and Switzerland. With respect to the processing of information by our service providers on our behalf, we take all necessary steps required under applicable law to ensure that their transfer of information across borders is compliant with applicable law. This may include the use of EU model clauses. 

Third Parties and Other Personal Information Collectors

Except as otherwise expressly specified in this Privacy Policy, this document only addresses the use and disclosure of personal information Unclouded Career Services collects from you. To the extent that you disclose your personal information to other parties through our website, different rules may apply to how they use and share your personal information. Accordingly, you will need to look at the privacy policies of these third parties to understand their data privacy practices.

As further explained in our Terms and Conditions, our website may include links to third party websites. We are not responsible for the content of such websites or the protection and privacy of any information which you provide while visiting those websites. We recommend that you exercise caution and review the privacy policies applicable to the websites in question. 

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of our website. 

Changes to Our Privacy Policy

We encourage you to periodically review this Privacy Policy to stay informed about our privacy practices, as we may review and update our processes from time to time. 

If we make a change that, in our sole discretion, is material, we will notify you through email, by posting a notification on our website, or as required by law. Unless otherwise stated, changes to this Privacy Policy will take effect immediately as of the date it is posted. By continuing to use our website after Privacy Policy changes go into effect, you agree to be bound by the revised Privacy Policy. 

Contact Us

If you have questions or concerns regarding this Privacy Policy or Unclouded Career Services’ handling of your personal information, or if you would like to exercise your rights described in this Privacy Policy, please contact us at: Email info@uncloudedcareerservices.com.